ISO 9001: What is ISO ?, ISO Faq's

How does ISO 9000 Work?

Here's how it works. You decide that you need to develop a quality management system that meets the new quality standard. That's your mission. You choose to follow this path because you feel the need to control or improve the quality of your products and services, to reduce the costs associated with poor quality, or to become more competitive. Or, you choose this path simply because your customers expect you to do so or because a governmental body has made it mandatory. You then develop a quality management system that meets the requirements specified by ISO 9001:2000

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ISO 9001:2000 Certification
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What is ISO ? ISO Faq's

ISO - Greek word “isos” means “equal”

Pronunciation “eye-soh”

ISO is a worldwide federation of national standards from more than 140 countries.

ISO is a non-governmental organization established in 1947 with head quarters in Geneva, Switzerland.

	WHAT IS ISO 9000 ?
	An International Standard and a Set of Guidance Documents Intended for Organizations in all types of Industries for Quality Management.
	ISO 9000 Focuses on Managing an Organization’s key Processes for optimum and consistent out-put Quality.

	Objectives of ISO 9000
	To provide a framework for Organizational effectiveness. To assure consistency in products and services delivered to customers. To increase customer satisfaction ISO 9000 sets out how a company can establish an effective Quality Management System to meet its Stakeholders needs….

	Internal Benefits of ISO 9000
	Better management of core business processes. Increased awareness of quality among staff. Improved productivity and quality. Improved internal communications. Reduced wastage and cost per unit/service.

	External Benefits of ISO 9000
	Improved customer satisfaction. Higher perceived quality by market place Quick response to the new market requirements. Enhance competitive edge. Increased market share.

	ISO Registration resulted in:
	30% Reduction in customer complaints. 95% Improvement in delivery time. Reduced defects from 3% to 0.5%. 40% reduction in product cycle time. 20% increase in on-time delivery. International acceptance and recognition. Facilitated trade in international markets. Promoting of safety , reliability & quality in food products.

	Registered companies site the benefits of ISO 9000 registration as:
	Improved management - 86% of respondents. Better customer service - 73% of respondents. Improved efficiency - 69% of respondents.

	Registered companies site the benefits of ISO 9000 registration as:
	Reduced waste – 53% of respondents. Improved staff motivation – 50% of respondents. Reduced costs – 40% respondents.

	Irwin Professional Publishing survey results show:
	70% of registered companies experience increased customer demand. 69% of registered companies have added advantage in their market. 83% of registered companies products have higher perceived quality in their marketplace.

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